FREE UK DELIVERY | FREEPHONE 0800 707 6063




Please read the following Terms And Conditions of this Online Service Agreement carefully. By accessing the information on this adult website you confirm that you understand, accept and agree to be bound by the terms and conditions of this Agreement. If you do not wish to accept these terms and conditions do not access the website. Access to this site is age restricted to individuals of at least 18 years of age and the material within the site herein must not be shown to a minor in accordance with UK law.

PRIVACY POLICY

Information Collection And Use: 
Erigo Sales Ltd is the sole owner of the information collected on this site. WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE FINANCIAL DETAILS WITH ANY THIRD PARTY. We do not sell, share, or rent any information to others in ways different from what is disclosed  in this statement.

Customers:
In our shopping basket and checkout system, a user must provide contact information (name and shipping address) and an email address or telephone number. This information is used for invoicing and shipping purposes to fulfil customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Delivery:
Your payment is taken in full at the time of ordering. UK delivery will be by DPD courier Next Business Day service or by Royal Mail First Class mail. All DPD courier shipments are trackable via an email sent to you immediately following despatch.  International orders may incur additional excess shipping charges due to the weight and destination of consignment.  Any missing item(s) must be reported to customer services within a 48 hour period  from the date of receiving goods.

Cancellations:
Any order can be cancelled before 1pm on the shipment date by telephoning 0800 707 6063 or 0208 133 3237. An order cannot be cancelled after despatch, and in those cases must be returned unopened by the customer to request a full refund. Returned orders should be sent by a trackable or signed-for service to Erigo Sales Ltd, 25a Lyon Road, Hersham, Surrey, KT12 3PU, UK.

Returns:
In accordance with the Consumer Rights Act 2015 & EU law you may return an item(s) within 14 days from date of receipt only if packaging has not been opened and/or security seal has not been opened or tampered with, and the item is in fully resalable condition. This is because the intimate nature of the product(s) we distribute can come into contact with genital areas as well as bodily fluids.  Return of goods is at buyers own expense. We also reserve the right to charge for our initial postage costs please
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Usage of attachments and/or sex toys are at the total discretion of the user and evidence of tampering and/or modifications of product(s) will render any warranty non and void. A Returns Merchandise Authorisation must be acquired before returning any goods. A 15% re-stocking fee will be incurred for the return of all sex machines and/or products we distribute. Returned orders should be sent by a trackable or signed-for service to Erigo Sales Ltd, 25a Lyon Road, Hersham, Surrey, KT12 3PU, UK


Contract:
The contract to purchase a product or products is made when Erigo Sales Ltd has received your submitted shopping cart form and has confirmed, via email, acceptance of your order(s).  This contract is legally binding in accordance with UK law.

Stock:
All goods remain the sole property of Erigo Sales Ltd until such time they have been paid for in full. Erigo Sales Ltd will not be held responsible for any cost or liability incurred by you as a result of a specific product not being available at a specific time.   All stock items are subject to availability and may differ from the image(s) displayed.  We will always try and *substitute with a similar product(s) if the stock is unavailable to dispatch. (*unless you contact us prior to dispatch)

Substitutions:
As is common practice within the industry, if a stock item is unavailable we reserve the right to replace with a similar product. However we will always contact you first regarding a substitution.

Back Orders:
Back orders are automatically created if you order an item that is shown as out-of-stock on the Website. When we receive the product, we will notify you by email and ship it to you promptly. Back ordered products usually come into stock within 7-10 days but can occasionally take longer. If you live outside the UK, then Erigo Sales Ltd will not dispatch back ordered products due to the prohibitive cost of shipping. Your order will be adjusted with back ordered products removed and the balance of your order despatched  immediately.

Customs & Import Tax:
If you order from outside the UK and Europe, you may be subject to import duties and taxes, levied once the package reaches your country. Any additional charges must be borne by you. Erigo Sales Ltd has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information. Additionally, you are considered  the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products - we will not be held responsible nor will we issue credit or refunds for items seized by the customs service of any country.

Customer Service:
Erigo Sales Ltd will  make every effort to respond to any customer service issue. We will provide feedback and answers to your questions as quickly as possible. Our service level is to respond to email enquiries within a maximum of two working days. Please submit any requests and questions to info@sexmachines.co.uk or support@erigosales.com..


Warranty:
The warranty period for sex machines is one year from date of receipt. A three year extended warranty can be purchased at time of order.  Warranty period for all attachments and/or sex toys is 28 days from date of receipt.

The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused to exterior and or interior parts by accident, misuse or neglect. Any attempt of tampering with unit (or its accessories) will void the warranty.

Goods are sold for domestic home use only - a warranty will not be valid if used for business purposes.

Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. All returns under warranty must be shipped to Erigo Sales at the warranty holder's own expense.

Email Information:
Erigo Sales Ltd collects information from our users at several different points on our website. You will be added to our mailing list automatically, to be removed  from  this list please advise us at any time by emailing us at support@erigosales.com or calling Monday to Friday between the hours of 8.30am to 3.30pm UK time on  0800 707 6063 or 0208 133 3237.Assembly & use of sex machines and/or products are at your own risk. You may become a registered customer, in which case we will save the information you have provided. This will enable you to use the site without retyping your information.

Cookies:
A cookie is a piece of data stored on the user's hard drive containing information about the user. We use session cookies (only for when you are on our website) to enhance your experience and make life easy for you. Once you close your browser, the cookie simply terminates. We do not use adware, spyware or any other topical online tracer.

Log Files:
We use Log Files to identify IP addresses, browser type, domain name, date and time users have accessed our website. The data is used to analyse trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing:
We do not share or sell personal details to any other third party, unless we have to use a drop-shipping service to fulfil an order.

Legal Disclaimer:
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site.

Links & Banners:
This website may contain links to other sites. Please be aware that Erigo Sales Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by www.sexmachines.co.uk.

Contact:
We use email addresses located on the Contact Us page to allow you to contact us directly with any questions or comments you may have. We read every message received, and directly respond  to messages related to customer orders. For all messages that do not relate to customer orders, storage of such data is not filed on either hard copy or digital formats respectively.

Security:
This website takes every precaution to protect our user's information. When users submit sensitive information through the website, their information is protected both online and offline. Our staff will not disclose any customer information, names or purchasing information to anyone outside of Erigo Sales Ltd, unless required  to do so by law. If fraudulent activities and/or malicious and practical jokes are suspected, your IP address will be stored and given to the relevant authorities.

Orders of high value and/or unverified may be subject to additional fraud prevention. When our registration/order form asks users to enter sensitive information, such as credit card numbers, that information is encrypted and is protected with the best encryption software currently available (SSL). While on a secure page, such as our order form, the lock icon on the bottom of web browsers becomes locked, as opposed to unlocked, or open, which happens when you are just surfing.

Registration & Passwords:
You are responsible for maintaining the confidentiality of your Information and password. You shall be responsible for all uses of your registration, whether or not authorised by you. You agree to immediately notify Erigo Sales Ltd of any unauthorised use of your registration or password.

Special Offers & Promotions:
If you have subscribed to our newsletter or have not informed us that you would like to be removed from the mailing list(s), from time to time you will receive electronic mail containing special offers and upcoming promotions. Please contact us if you would rather not receive such material and you will be removes from our mailing list(s). We do not exchange or refund products that are discounted for clearance unless item(s) are faulty.

Notification Of Changes:
If we change our privacy policy, we will post those changes on our Privacy Policy page, that can be accessed throughout the site, so that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Shipping & Billing:
To further ensure your privacy, all of Erigo Sales Ltd products are delivered in plain packaging, which lists Erigo Sales Ltd as the return address (and not any other name, as discretion is our top company policy). Charges to your credit / debit card will be shown as Erigo Sales Ltd. We are not responsible for the service that DPD and/or Royal Mail/ParcelForce provide. All packages are sent in plain strong materials. There is no reference to your order, the contents, or our website. Discretion is our priority.

All material displayed on our website or herein our mail order facilities are completely legal and conforms within the United Kingdom’s guidelines. However if your order is shipped outside of the United Kingdom, then you are solely responsible for the regulatory laws in your country and/or state/province.

Legal Terms

Copyright:
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Erigo Sales Ltd or its content suppliers and protected by United Kingdom and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Erigo Sales Ltd and protected by United Kingdom and international copyright laws. All software used on this site is the property of Erigo Sales Ltd & respective data companies whose works are entrusted and/or hired by Erigo Sales Ltd and/or its software suppliers and protected by United Kingdom and international copyright laws. The reproduction, modification, distribution, transmission, republication, or display of the content on this site is strictly prohibited.

Trademarks:
The trademarks and logos within this website may not be used in connection with any product or service that is not Erigo Sales Ltd, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits this websites holdings. All other trademarks not owned by Erigo Sales Ltd or its affiliated partners that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Erigo Sales Ltd or its affiliated partners.

Use of Website:
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Erigo Sales Ltd. Erigo Sales Ltd and its affiliated partners reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Erigo Sales Ltd believes that customer conduct violates applicable law or is harmful to the interests of Erigo Sales Ltd and/or its affiliated partners.

Intellectual Properties:
Erigo Sales Ltd and its affiliated partners respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us via email at support@erigosales.com.

Disclaimer:
This site is provided by Erigo Sales Ltd on an "as is" basis.  Erigo Sales Ltd makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site.  To the full extent permissible by applicable law, Erigo Sales Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties or merchantability and fitness for a particular purpose.  Erigo Sales Ltd will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.  You may view or use Erigo Sales Ltd subject to terms and conditions of this Agreement.  You may download or print a copy of any information provided by Erigo Sales Ltd for your personal use only.  Any other use in framing, downloading or printing a copy of any information provided by Erigo Sales Ltd is expressly prohibited unless prior written consent is specifically provided by the holder of the copyright of the information and by Erigo Sales Ltd.  Erigo Sales Ltd are not to be held responsible for reviews, expressions via text or imagery in whole or in part unto.  Erigo Sales Ltd does not guarantee or warrant that Erigo Sales Ltd is free of viruses or other code containing destructive properties. You are responsible for implementing reasonable measures to prevent the loss of code or data belonging to you. Erigo Sales Ltd does not assume any responsibility for your use of Erigo Sales Ltd. The information contained in Erigo Sales Ltd may change rapidly. The information contained in Erigo Sales Ltd may be out of date, and may contain incorrect or incomplete information, or typographical errors. Erigo Sales Ltd does not make any express or implied warranties, representations or endorsements, including any warranties of title or non infringement of third parties' rights, or implied warranties or merchantability or fitness for a particular purpose, with regard to any information or merchandise provided by or through DPB Enterprises, except as otherwise specified by Erigo Sales Ltd. Erigo Sales Ltd does not warrant the accuracy, timeliness or usefulness of any information or merchandise provided by or through Erigo Sales Ltd. Erigo Sales Ltd is not liable to anyone for any act or omission taken in reliance upon any information provided by Erigo Sales Ltd. You agree to fully defend and indemnify Erigo Sales Ltd from any legal action arising out of your illegal uses of Erigo Sales Ltd and/or its products or services. Erigo Sales Ltd may contain links to websites operated by other parties. Other Web sites may provide a hypertext link to Erigo Sales Ltd. Erigo Sales Ltd is not responsible for the content or performance of those Web sites. Erigo Sales Ltd does not operate or control those websites, and does not endorse or warrant any information, products or services provided through those Web sites.